Delete your Gold Scouts account

Send us an email and a member of our team will handle your request.

• Send the request from the email address registered to your Gold Scouts account.
• Tell us whether you use Gold Scouts as a customer, a provider or both.
• Never send your password or payment details. We will never ask for them.
• We may need to confirm that the account belongs to you before we delete it.

1. Sign in to Gold Scouts in the app or on the website.
2. Open your account menu and choose Account & Security.
3. Scroll to “Close your account” and select Close my account.
4. Confirm it's you — with your password, or with Google if you signed up with Google — then type CLOSE and confirm.

If you can't confirm it's you in the app, use the email request above instead.

• Your profile and personal details.
• Your saved experiences and notifications.
• Pictures you uploaded, your provider page and every experience you published.
• Your name is removed from the records we have to keep.

• Booking, payment and payout records are kept in anonymised form, because we must keep them for accounting, refunds, disputes and fraud prevention.
• Reports are normally kept for 12 months from when they were made. A report still under review is kept until the review ends, and is then removed at the next daily cleanup without a new 12-month period. A report can be kept longer only under a recorded legal hold (for example a police request or legal claim), which has a stated reason and review date. After removal we keep only anonymous monthly counts with no names, accounts or reported content.

When an account is closed, access stops immediately and we email a confirmation of the closure request to the account's address. Deletion starts straight away; if a step can't finish, our team is alerted and it is retried.

• A membership billed by Gold Scouts is cancelled for you, so you won't be charged again.
• A membership bought through Apple or Google Play must be cancelled in your store subscription settings — we can't cancel it for you.
• If you have open bookings, your account is still closed and our team handles those bookings with you by email.
• Providers with a payout still pending should contact us before closing so we can make sure it is settled.

Questions about deletion? Email contact@goldscouts.com